Privacy Policy

Effective Date: January 1, 2025

Welcome to SoftForge, provider of management software solutions. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website and use our services.

1. Information We Collect

a) Information You Provide: When you register an account, submit inquiries, or communicate with us, we collect personal data such as your name, email address, phone number, company name, job title, and any other information you choose to provide.

b) Usage Data: We automatically collect information about your interaction with our website and services, including IP address, browser type, operating system, device identifiers, pages visited, time spent on pages, and navigation paths.

2. How We Use Your Information

We use collected information to:

• Deliver, maintain, and improve our services;
• Respond to your requests, questions, and support needs;
• Send you administrative messages, updates, and marketing communications (where you have opted in);
• Monitor and analyze trends, usage, and activities;
• Enhance security and prevent misuse of our platform;
• Comply with legal obligations and enforce our terms of service.

3. GDPR Compliance

SoftForge is committed to compliance with the General Data Protection Regulation (GDPR) for users in the European Economic Area. We process personal data on one of the following lawful bases:

• Consent: You have given clear consent for us to process your personal data for specific purposes;
• Contract: Processing is necessary to fulfill our contract with you;
• Legal Obligation: Processing is necessary to comply with a legal obligation;
• Legitimate Interests: Processing is necessary for our legitimate interests, provided it does not override your rights and freedoms.

Under GDPR, you have the right to access your data, request correction or erasure, restrict or object to processing, and obtain portability of your data. To exercise these rights, please contact us via Contact Us.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance website functionality, remember preferences, analyze site performance, and deliver relevant content. These technologies may be first-party or third-party cookies categorized as:

• Essential Cookies: Required for core website functionality;
• Performance Cookies: Collect anonymous data on site usage;
• Analytics Cookies: Help us understand visitor behavior to improve our offerings;
• Marketing Cookies: Track visitor activity to deliver targeted content.

You can manage or disable cookies through your browser settings; however, this may affect the availability and functionality of certain features.

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer required, we securely delete or anonymize it.

6. Data Security

SoftForge implements technical and organizational measures to safeguard your personal data against unauthorized access, use, alteration, or disclosure. These measures include encryption, access controls, regular security assessments, and staff training on privacy practices.

7. Sharing Your Information

We may disclose personal data to:

• Service providers and vendors who assist with hosting, maintenance, analytics, and support;
• Affiliated entities for internal administrative purposes;
• Legal authorities to comply with applicable laws or protect rights and safety;
• Prospective buyers or successors in the event of a merger, acquisition, or sale of assets.

All third parties are required to handle your data in accordance with this policy and applicable laws.

8. International Data Transfers

Your personal information may be transferred to and processed in Canada and other jurisdictions that may have different data protection laws. We implement appropriate safeguards, such as standard contractual clauses approved by the European Commission, to ensure adequate protection of your data.

9. Your Rights

You have the following rights regarding your personal data:

• Access: Obtain confirmation of whether we hold your data and receive a copy;
• Correction: Request correction of inaccurate or incomplete data;
• Erasure: Request deletion of data where applicable;
• Restriction: Request limitation of processing under certain circumstances;
• Objection: Object to processing based on legitimate interests or direct marketing;
• Portability: Request transfer of data to another controller where technically feasible;
• Withdraw Consent: Withdraw consent at any time for data processing based on consent.

To exercise any of these rights, contact us via Contact Us.

10. Third-Party Links

Our website may contain links to external websites operated by others. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The revised policy will display a new effective date. Continued use of our services after revisions indicates acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

SoftForge
224 Banff Avenue, Banff, AB T1L 1A3, Canada
Phone: +14165010327
Business ID: 411296888
Form: Contact Us